Privacy Policy

Introduction

trionex B.V. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you use our website, services, or interact with us.

This policy applies to all users of our FinTech solutions and services designed for legal and finance professionals across the European Union.

Data Controller Information

trionex B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us and information we collect automatically when you use our services. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address, and company details
• Professional Information: Job title, company name, industry sector, and professional requirements
• Communication Data: Records of correspondence, enquiries, and support interactions
• Technical Data: IP address, browser type, device information, and website usage analytics
• Service Usage Data: Information about how you use our FinTech solutions and platforms
• Financial Data: Payment information and billing details (processed through secure third-party providers)

How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, and your consent where required. We process your personal information for the following purposes:

• Providing and delivering our FinTech solutions and services
• Processing payments and managing billing
• Responding to enquiries and providing customer support
• Improving our services and developing new features
• Ensuring compliance with legal and regulatory requirements
• Protecting against fraud and maintaining security
• Marketing our services (with your consent where required)
• Analytics and performance monitoring to enhance user experience

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To perform our contractual obligations when providing services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and certain data processing activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services
• With professional advisors including lawyers, auditors, and consultants
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• In connection with business transfers or restructuring

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our data retention periods are:

• Customer Data: For the duration of our business relationship plus 7 years for legal compliance
• Marketing Data: Until you withdraw consent or for 3 years from last interaction
• Technical Data: Up to 2 years for analytics and security purposes
• Communication Records: Up to 5 years for customer service and legal purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at privacy@trionex.world or +31 137564306.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Other appropriate safeguards as required by GDPR

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.